Making a complaint – an easy read guide for parents

If you have already made an attempt to resolve your complaint and have been unsuccessful, please follow the stages below.

Stage 1 - Discuss the matter with an alternative member of staff.

This could be someone from the Senior Leadership Team; Mrs Wright (Headteacher), Mrs Bailey (Acting Deputy Headteacher), Mrs Hunt, Miss Muia,  Mrs Stringer, Mrs Hopson or Miss Turnbull.

Please note Mrs Bailey is currently on maternity leave. In her absence, Mrs Hunt is the Acting Deputy Headteacher. 

Stage 2 – Complete a complaints form and a supporting letter, if appropriate (this form is available at the bottom of this page or from the school office). Hand in the form and any additional paperwork into the school office and it will be passed to an appropriate member of the Senior Leadership Team to investigate.

Stage 3 – Request the above documents are passed to the Chair of Governors to investigate.

Stage 4 – Contact the Department for Education, 2nd Floor. Piccadilly Gate, Manchester M1 2WD

Telephone: 0370 000 2288



Further information:

Complaints procedure; an easy read guide for parents/carers

Bewsey Lodge Primary School Complaints Form

Complaint Policy

All these documents are also available from our school office.